When does Tech Support: Error Unknown get good?

The first hour is a test. In the first 2 hours 1 in 2 reviews are negative (53%); after 4h it's 1 in 5 (22%). The opening is criticised more than in 82% of games we track.

All games

AdventureCasualIndieSimulation

Tech Support: Error Unknown

Feb 27, 2019 Steam: Mostly Positive

The first hour is a test

Gets good by 1h almost every game dips in hours 2–3

Started playing 27% of owners

Steam reviews 72% positive of 700

What the data shows

In the first 2 hours 1 in 2 reviews are negative (53%); after 4h it's 1 in 5 (22%).
The opening is criticised more than in 82% of games we track.
Few early reviews, so this is a rough estimate.
Only 27% of owners have even the first achievement — the rest barely played.

When it gets good

Share of positive reviews by how many hours the reviewer had played when writing the review.

before it gets good opening up fully opened up

Based on all 708 Steam reviews in every language. Median playtime in a sample of 298 reviews: 5.1h for positive, 1.7h for negative. Almost every game is rated lower in the first 2–3 hours: that window includes refunds and quick first impressions. What matters is how deep the dip is and how fast the game recovers.

Where players quit

Share of players who started the game and reached each story milestone. 100% is the most common achievement (26.8% of owners), so people who bought the game and never launched it don't count.

Story milestones aren't labeled yet; all achievements are listed below.

All achievements (18)

All human, no machine Finish the game with no upgrades 100%
Promotion Become a Lead Tech Support Specialist 83%
Meet your maker Encounter the game's developer 54%
Terminal secret Unlock the achievement through the terminal 50%
Next gen Buy every upgrade 48%
Singing the blues Unlocked through the BIOS 37%
Simple employee Do your 8 to 5, no more, no less 28%
Good deeds Help Jayesh with his sister 25%
Top dog Finish a day with 12 tickets completed, under 45 seconds per completion and 5 stars. 17%
Land owner Buy a residence away from it all 13%
Hacktivist Join the revolution against the corporate overlords 12%
Customer satisfaction Successfully complete 20 tickets in a day 10%
Busy month Complete over 300 tickets total during the game 9.7%
The strongest bond Help your family in their time of need 8.6%
419 success Get the 9.5 million dollars 8.2%
Corporate weapon Rise the corporate ladder to success 5.6%
Lawful good Help the law take down the culprits 4.5%
Loves a challenge Complete the game on professional 3.0%

Steam page Updated: 2026-10-20.